Legal & Compliance
Shipping & Delivery Policy
Last Updated: August 25, 2026
•Effective Date: August 25, 2026
1. Overview & Service Commitment
At Luxxine, we are dedicated to providing an extraordinary shopping experience from purchase to delivery. Every order is carefully inspected, beautifully packaged, and handled with the utmost care to ensure it arrives safely at your doorstep.
2. Order Processing Times
All standard orders are processed and dispatched within 1 to 2 business days (excluding weekends and official public holidays). Orders placed after 2:00 PM EST will begin processing on the following business day. Once your order has shipped, you will receive an automated confirmation email containing your tracking information.
3. Shipping Rates & Delivery Estimates
We offer flexible domestic and international shipping options tailored to your needs. Delivery estimates and estimated costs are outlined below:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Ground Shipping | 3 – 5 Business Days | Complimentary on orders over $150 ($8.50 flat rate under $150) |
| Express Air Delivery | 2 Business Days | $18.00 Flat Rate |
| Overnight VIP Courier | 1 Business Day (Order by 12 PM) | $35.00 Flat Rate |
| International Express | 5 – 9 Business Days | Calculated at Checkout ($25+ min) |
4. International Shipping & Customs Duties
Luxxine proudly ships worldwide. Please note that international orders may be subject to import duties, taxes, and customs fees levied by the destination country upon arrival. These charges are the responsibility of the customer and are not included in Luxxine's product pricing or shipping charges.
5. Order Tracking & Delivery Issues
- Real-Time Tracking: Once shipped, you will receive a tracking link via email and SMS (if opted in) to monitor your package's real-time journey.
- Lost or Delayed Packages: While transit delays can occasionally occur due to weather or courier high-demand, please reach out to our Concierge Team if your shipment has exceeded the estimated delivery window by more than 3 days.
- Damaged Items in Transit: If your luxury package arrives damaged, please take photo proof and notify us immediately within 48 hours of delivery so we can issue a complimentary replacement or refund.
6. Address Modifications & Client Concierge
Please verify your delivery details at checkout. If you need to modify your shipping address, contact us immediately at concierge@luxxine.com. Once an order has entered fulfillment or dispatch, address changes cannot be guaranteed.
Need assistance with your delivery? Contact our Client Concierge at concierge@luxxine.com | +1 (800) 555-LUXX