Customer Onboarding Policy

Welcome to Luxxine. This Customer Onboarding Policy outlines the complete sign-up workflow, account verification steps, platform configuration guidelines, security setup, and ongoing technical support available to all new clients registering on our platform.

To get started on the Luxxine platform, users must complete our initial registration process:

• Sign-Up Form: Provide your full legal name, business name (if applicable), valid email address, and phone number.
• Email Authentication: A 6-digit verification code or instant activation link will be sent to your registered email to confirm address ownership.
• Password & Credential Setup: Create a strong password following platform complexity requirements (minimum 8 characters, including numbers and symbols).

To comply with international financial, security, and anti-fraud regulations, additional verification steps apply:

• Individual Accounts: Upload a valid government-issued ID (Passport, National ID, or Driver's License).
• Business & Enterprise Accounts: Provide official company registration documents, tax identification numbers, and beneficial ownership details.
• Turnaround Time: Automated KYC verification takes less than 5 minutes; manual document reviews are completed within 24 business hours.

Once verified, clients can configure their dashboard and technical environments:

• Dashboard Setup: Configure company profile details, localized billing currencies, timezone preferences, and team member roles.
• Sandbox & Testing: Access developer API keys and sandbox environments to test webhooks and platform integrations before going live.
• Production Activation: Switch account mode from Sandbox to Live following final integration checks and security audits.

To safeguard client accounts and sensitive transaction data, Luxxine mandates Two-Factor Authentication (2FA) via authenticator apps (TOTP) or SMS verification. Accounts with administrative rights must enforce 2FA across all team members.

All new accounts gain immediate access to our online Knowledge Base, interactive product walkthroughs, and developer documentation. Enterprise clients are paired with a dedicated Account Specialist to guide custom platform deployment and staff training.