Refund & Returns Policy

At Luxxine, customer satisfaction is integral to our operational standard. This Master Refund and Customer Satisfaction Policy outlines the explicit rules, criteria, timelines, and legal frameworks governing product returns, exchanges, repair claims, and monetary refunds for transactions completed through our digital storefronts and authorized channels.

We provide a 30-calendar-day return window beginning on the date of delivered carrier receipt. To qualify for a store exchange or full refund:

• Unworn & Pristine Condition: Items must remain unworn, unwashed, unaltered, and free of cosmetics, perfume, or debris.
• Intact Factory Packaging: All original security tags, authenticity certificates, dust bags, and branded boxes must remain fully attached and undamaged.
• Proof of Purchase: An official digital order receipt or invoice reference number must accompany the return request.
• Inspection Clearance: All returned items undergo a mandatory quality assurance audit before refund approval is granted.

To adhere to global health, hygiene, and custom fabrication standards, the following items are non-refundable:

• Custom & Engraved Goods: Monogrammed, bespoke, or custom-tailored merchandise modified to client specifications.
• Hygiene-Sensitive Items: Unsealed skincare products, cosmetics, fragrances, body wear, or pierced jewelry.
• Final Sale Items: Merchandise explicitly marked as 'Final Sale', 'Clearance', or 'Archive Sale' at time of purchase.
• Gift Cards & Digital Vouchers: Digital store vouchers, promo codes, and physical gift cards cannot be redeemed for cash.

To ensure tracking security and rapid processing, all returns must follow our formal authorization protocol:

1. Initiate Request: Contact support@luxxine.com or submit a request via our self-service online portal with your order ID.
2. Receive RMA Code: Once verified, our team will issue a Return Merchandise Authorization (RMA) tracking number and pre-paid shipping label.
3. Package Securely: Encase the item in its protective packaging along with the printed RMA slip inside a sturdy shipping container.
4. Carrier Hand-off: Hand the package to our designated courier within 7 business days of RMA issuance and retain your tracking receipt.

Approved refunds are credited directly to the original payment method used during checkout. Upon package arrival at our fulfillment center, verification takes 3 to 5 business days. Approved funds will be disbursed immediately, though posting times vary by banking institution (typically 5 to 10 additional business days). Original expedited shipping charges are non-refundable unless the return is due to a Luxxine operational error.

Clients seeking size or color adjustments may opt for an immediate direct exchange or store credit via digital gift card. Digital store credit is issued instantly upon carrier scan confirmation and carries no expiration date. Additionally, if a non-clearance item goes on sale within 7 days of your purchase date, we will honor a one-time price adjustment in store credit.

If your package arrives damaged, defective, or incorrect, please notify support@luxxine.com within 48 hours of delivery. Include photographic evidence of the damaged box and product. Luxxine will schedule a complimentary carrier pickup and dispatch an immediate replacement at zero cost to you.

For international orders shipped outside our primary distribution region, return shipping costs and non-refundable import taxes, customs duties, or VAT levied by local tax authorities remain the client's responsibility, unless local statutory consumer protection laws dictate otherwise.